Shipping policy

 

Last Updated: 8/16/24

At The Original Dog Company, we are committed to delivering your orders in a timely and efficient manner. Please review our shipping policy below to understand how we handle shipping and delivery.

1. Shipping Locations

We currently ship to addresses within the United States. Unfortunately, we do not offer international shipping at this time.

2. Processing Time

Orders are typically processed within 1-2 business days after payment is received. Please note that orders placed on weekends or holidays will be processed the next business day.

3. Shipping Methods and Costs

We offer the following shipping options:

  • Standard Shipping: 3-8 business days
  • Expedited Shipping: 2-4 business days
  • Overnight Shipping: 1 business day

Shipping costs are calculated based on the total weight of your order and the selected shipping method. The total cost will be displayed at checkout.

4. Free Shipping

We offer free standard shipping on orders over [insert threshold amount], excluding taxes and discounts. This offer applies to orders shipped within the contiguous United States only.

5. Tracking Your Order

Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor the status of your shipment.

6. Delivery Times

While we strive to deliver your orders within the estimated timeframes, please be aware that delivery times are not guaranteed and may be affected by factors beyond our control, such as weather conditions or carrier delays.

7. Shipping Restrictions

Certain products may have restrictions on where they can be shipped due to local laws and regulations. If an item in your order is subject to such restrictions, we will notify you and arrange an alternative solution.

8. Undeliverable Packages

If a package is returned to us as undeliverable due to an incorrect address provided by the customer, the customer will be responsible for the additional shipping charges to resend the package.

9. Damaged or Lost Packages

If your package is damaged in transit or lost, please contact us within 3 days of the delivery date. We will work with the carrier to resolve the issue and ensure that you receive a replacement or refund.

10. Contact Us

If you have any questions or concerns regarding our shipping policy, please feel free to contact us at: